Terms of Service

These Terms of Service (the "Terms") are a binding contract between you and LeasePatrol ("LeasePatrol," "we," "us"), the operator of apartmentleasereview.com and the services on it (the "Service").

You accept these Terms when you start a lease scan, create an account, or purchase an Action Kit. If you do not agree to them, do not use the Service. We may change these Terms; if we make a material change we will update the date at the top of this page and, where the change affects your rights in a significant way, give notice on the site. Continuing to use the Service after a change means you accept the updated Terms. Changes are not retroactive — the version in effect when you used the Service governs that use.

Questions about these Terms: support@apartmentleasereview.com.

LeasePatrol is an information platform and software service. It is not a law firm, it does not practice law, and it does not provide legal advice, legal opinions, or legal representation. No attorney has reviewed your lease, your situation, or the output you receive.

Using the Service does not create an attorney-client relationship, and nothing you send us is protected by attorney-client privilege or the work-product doctrine. A document you upload may be discoverable in a dispute exactly as it would be if you had emailed it to anyone else.

The letters, statements, and templates in an Action Kit are self-help materials. We prepare general documents from information you give us; we do not select a legal strategy for you, we do not decide whether a claim is worth bringing, and we do not act as your representative or agent. You send these documents in your own name, on your own judgment, and you are responsible for reviewing and editing them before you do. If your situation has real legal stakes — an eviction, a lawsuit, a notice to quit, a housing court deadline, a discrimination or retaliation claim — consult a licensed attorney in your jurisdiction or your local legal aid office.

You must be at least 18 years old and able to enter a binding contract. The Service is intended for use in the United States, in the states we list as live on the upload form. We do not direct the Service to children, and we do not knowingly collect information from anyone under 18.

The Service reviews residential rental agreements only — apartments, houses, condos, and rooms rented to live in. It is not built for and should not be relied on for commercial, office, retail, industrial, agricultural, vehicle, or equipment leases, mortgages, purchase agreements, or any other contract type. If you upload one of those, the output may be confidently wrong.

By uploading a document, you represent that:

• you are a party to it, a prospective party to it, or you otherwise have the right to upload it and to have it analyzed;
• you have the right to share any personal information it contains about other people (roommates, co-signers, household members); and
• you are not uploading it to harass, surveil, or build a case against another individual, and not on behalf of a landlord, property manager, or screening service evaluating a tenant.

You keep all rights in your documents. You grant us a limited, non-exclusive license to store, process, and transmit them to our processors solely to run the analysis, deliver your report and Action Kit, provide support, and keep the Service secure and working. That license ends when we delete the material, and we do not license your lease to anyone else. How we handle the file itself is described in the Privacy Policy.

The Service uses artificial intelligence to read your lease and match clauses to statutes in our legal database. This is genuinely useful and it is genuinely fallible. You should expect that, some of the time, the Service will:

• miss a clause that matters, or flag one that is actually fine;
• misread scanned, handwritten, photographed, or unusually formatted documents;
• rely on a statute that has since been amended, repealed, or interpreted differently by a court;
• miss a city, county, or housing-authority rule, a rent-stabilization status, or a lease rider we were never given; or
• miss context a human attorney would catch — your negotiation history, your landlord's conduct, an oral agreement, a prior tenancy, or facts outside the four corners of the document.

Dollar figures, risk scores, and severity labels are estimates and illustrations, not predictions of what you will pay, recover, or win. A statute citation tells you what a law says in general; it does not tell you how a court would apply it to you.

You are responsible for your own decisions. Verify anything you intend to act on — signing, refusing to sign, withholding rent, demanding money back, sending a letter, or starting a dispute — before you act on it. Withholding rent or breaching a lease based on a mistaken belief that a clause is unenforceable can expose you to eviction, judgments, fees, and credit damage. Do not take those steps on the strength of an automated report alone.

The lease scan is free. An Action Kit is optional paid digital content generated from your own analysis: the flagged clauses in full, the statute behind each flag, a negotiation email, a financial breakdown, and a move-in condition statement for your state.

We may limit, throttle, or decline scans to keep the Service available and to control abuse, and we may change or discontinue features. We do not guarantee the Service will be available at any particular time.

An Action Kit costs $8.99 as a one-time charge. There is no subscription, no recurring billing, and no auto-renewal. The price shown at checkout is the price charged; taxes may apply where required. Payments are processed by Stripe under Stripe's own terms — we never receive or store your full card number.

Delivery is immediate and digital. Your Action Kit is generated after payment and made available on the site.

Automatic refund. If we take your payment and cannot deliver your Action Kit, our system refunds you in full, automatically, without you having to ask. That refund goes back to the original payment method and typically appears within 5–10 business days depending on your bank.

Other refunds. Because the content is digital and delivered immediately, refunds outside the automatic case are at our discretion. That said, if the Service charged you and something went wrong, write to support@apartmentleasereview.com and tell us what happened — we would rather refund you than argue. We do not refund because you disagreed with the analysis, because your landlord refused to negotiate, or because an outcome you hoped for did not happen. Nothing here limits refund rights you have under the mandatory consumer-protection law of your state.

If you believe a charge is wrong, contact us before disputing it with your bank. We may suspend access to the Service and to previously purchased content pending resolution of a chargeback.

You can use a free scan without an account. If you create one, keep your credentials confidential; you are responsible for activity under your account. Tell us promptly at support@apartmentleasereview.com if you believe it has been compromised. You may ask us to close your account and delete your data at any time.

You agree not to:

• use the Service to screen, evaluate, or build a case against a tenant, or to provide legal services to anyone else;
• resell, sublicense, or redistribute reports, Action Kits, or our legal database, or present our output as your own professional advice;
• scrape, crawl, bulk-download, reverse engineer, or use automated means to access the Service, or use it to train a machine learning model;
• probe or circumvent our security, rate limits, payment flow, or access controls, or access another user's analysis;
• upload malware, or content that is unlawful, infringing, or that you have no right to share; or
• use the Service to harass, defame, or threaten anyone.

We may suspend or terminate access for violations of this section, for suspected fraud, or where we reasonably believe it is necessary to protect the Service or other users. You may stop using the Service at any time. Sections 2, 4, 5, and 10 through 18 survive termination.

The Service, the site, our software, our guides, our legal database and its summaries, and our branding are owned by us or our licensors and protected by intellectual property law. Statutes and government publications are not owned by anyone; our selection, summaries, categorization, and arrangement of them are.

Your report and Action Kit are yours to use for your own tenancy — read them, print them, send the letters, show them to your landlord or your lawyer. What you may not do is redistribute or resell them, as described in Section 9.

We welcome feedback and may use it without obligation or compensation to you.

The Service depends on third parties, including Stripe (payments), Supabase (database and storage), Cloudflare (hosting and delivery), LlamaIndex/LlamaParse (document text extraction), and Google (AI analysis). Your use of those services through us is subject to their terms, and we are not responsible for their acts, outages, or omissions.

Our guides link to government websites, statutes, and legal aid organizations. Those are provided for convenience. We do not control them, do not endorse them, and are not responsible for their content or accuracy.

THE SERVICE, INCLUDING ALL REPORTS, FLAGS, CITATIONS, ESTIMATES, TEMPLATES, AND GUIDES, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY ANALYSIS WILL BE ACCURATE, CURRENT, OR COMPLETE, THAT EVERY UNLAWFUL OR COSTLY CLAUSE IN YOUR LEASE WILL BE DETECTED, OR THAT USING THE SERVICE WILL PRODUCE ANY PARTICULAR RESULT, SAVINGS, OR OUTCOME.

Some states do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

TO THE FULLEST EXTENT PERMITTED BY LAW, LEASEPATROL AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST SAVINGS, LOST DATA, LOSS OF HOUSING, LOSS OF A DEPOSIT, RENT PAID OR WITHHELD, EVICTION, JUDGMENTS, PENALTIES, ATTORNEYS' FEES, OR REPUTATIONAL HARM, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, MISREPRESENTATION, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limits apply even if a limited remedy fails of its essential purpose. Some states do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you; in that case our liability is limited to the smallest amount permitted by law. Nothing in these Terms limits liability for fraud or for anything that cannot be limited by law.

If someone else brings a claim against LeasePatrol or its owners, employees, or suppliers because of your breach of these Terms, a document you uploaded that you had no right to upload, your misuse of the Service, or something you did on the strength of a report or Action Kit (such as a letter you sent or a payment you withheld), you agree to cover the resulting loss, liability, and reasonable attorneys' fees. This does not apply to a claim caused by our own breach of these Terms or our own negligence, and it never requires you to pay our costs of defending a claim that you bring against us.

Talk to us first. If you have a problem, email support@apartmentleasereview.com with a description of the issue and what you want. Most things get fixed here. Both sides agree to try to resolve a dispute informally for 30 days before starting a formal proceeding, and any deadline for bringing the claim is paused during those 30 days.

Arbitration. If that does not work, you and LeasePatrol agree that any dispute arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. The arbitration will be held in the county where you live or by remote hearing, at your choice. An arbitrator can award the same individual relief a court could. You and LeasePatrol each give up the right to a jury trial.

Who decides. The arbitrator decides every question about the scope, validity, and enforceability of this agreement to arbitrate, except that a court decides whether the class action waiver and the public injunctive relief provision below are valid and enforceable.

Costs. Arbitration fees are paid as the AAA Consumer Arbitration Rules provide, which cap what you pay. We will not seek our attorneys' fees or costs from you in arbitration unless the arbitrator finds your claim frivolous or brought for an improper purpose.

Class action waiver. Disputes will be brought only in an individual capacity. Neither side may bring a class, collective, consolidated, or representative action, and the arbitrator may not preside over one. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies.

Public injunctive relief. If you seek public injunctive relief (relief whose main purpose is to stop unlawful practices that harm the general public) and the law does not allow that request to be limited to individual arbitration, a court decides it, but only after the arbitration of your individual claims is over; the court case is paused until then.

Mass filings. If 25 or more similar arbitration demands are filed against LeasePatrol by the same or coordinated lawyers, the AAA's supplementary rules for mass or multiple case filings apply to them.

Your right to opt out. You may opt out of arbitration and the class action waiver by emailing support@apartmentleasereview.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Include your name and the email address you use with LeasePatrol. Opting out costs you nothing and does not affect your use of the Service.

Changes to this section. If we change this section after you have accepted it, the change does not apply to any dispute that arose before the change. You may also reject the change by emailing us within 30 days of it, and the version you last accepted keeps applying to you.

Exceptions. Either side may bring an individual claim in small claims court, and either side may seek injunctive relief in court for intellectual property infringement or unauthorized access to the Service. Nothing here prevents you from reporting a concern to a government agency.

If part of this section fails. If a court or arbitrator finds any part of this section unenforceable, that part is severed and the rest still applies. This section survives the end of your use of the Service.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws rules. For any dispute not subject to arbitration, you and LeasePatrol consent to the exclusive jurisdiction of the state and federal courts located in Suffolk County, Massachusetts. If the mandatory consumer law of your home state gives you rights this section would take away, that law wins.

If any provision of these Terms is unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between us about the Service and replace any earlier version.

LeasePatrol — apartmentleasereview.com
support@apartmentleasereview.com